Support & Training

Training

Learn about:

• The Webinar Series
• One-on-One Online Training
• Free Training Modules

Maintenance & Support Policy

Want to learn more about our maintenance and technical support packages? Click here to review all of the benefits for your software. Please note, policies vary by product.

Free Form Review Service

Take advantage of Gravic’s Free Form Review Service before printing large quantities of forms or to see if your existing form(s) will work. Support staff can often find ways to increase form accuracy and defuse potential problems during the design process.

Form Design

Learn how to optimize your form for use within Remark Office OMR.

Helpful form building items:

• OMR Bubbles, OMR Squares, OMR Rectangles and Barcode Fonts
• Common Form Elements (ID grids, question sets and more)

Scanners

Learn about:

• General Scanner Information
• Scanner Manufacturers

Professional Services

We understand that you have many items on your plate and everyone has tight deadlines to meet. So why not let our experts help you? Click here to learn more about the Professional Services we offer to make your Remark implementation a success.

Contacting Support

The Remark Products Group technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday through Friday, via: web, phone, fax, and email. Contact technical support by:

• Email: Support (*please include the software serial number in your correspondence)
• Phone: +1.610.647.8595
• Fax: +1.610.647.8771

Please have the following information ready before contacting support:

• The serial number of your software (look under Help|About in the software for your serial number)
• The version number of your software
• The type, model and configuration of your computer
• Scanner or web server model/type (depending on the nature of the problem)
• The steps required to reproduce the problem