Remark Product Support and Training

The Remark Support team provides support and services through live contact, self-paced and instructor-led training, webinars, and our online knowledgebase.

The Remark Team is here to help!

Whether you are looking for assistance with your Remark product, a future customer struggling with understanding how to do something in a trial, or need more training on your software, the Remark Support Team is here to help!

Below you will find information on how to contact our support team as well as links to support pages for each of our Remark products.

Contacting Support

The Remark Support Team provides product support to customers who have valid software maintenance. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday through Friday, except company holidays.

Contact the Remark Support Team by:

Please have the following information ready before contacting support:

  • The serial number of your software (if applicable)
  • The version number of your software
  • The type, model, and configuration of your computer
  • The scanner model you are using (if a scanning issue)
  • The steps required to reproduce the problem

Monthly Support Webinars

Learn more about using your Remark software to the fullest by attending one of our webinars.

Remark Office OMR

Remark Test Grading

Remark Test Grading is our popular hosted application specifically for grading tests and assessments. Visit the Remark Test Grading support area for:

Remark Classic OMR

Remark Classic OMR is our data collection product that works with traditional OMR scanners and forms. Visit the Remark Classic OMR support area for:

Remark Web Survey

Remark Web Survey allows you to create web survey style forms and post them on your own web server, keeping you in charge of your important data! Visit the Remark Web Survey support area for:

Additional Services Offered

In addition to supporting use of the products, contact the Remark Support Team for:

  • Custom Training Classes
  • Form Creation Services
  • Form Template Creation Services
  • Hosting Services
Contact Support

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