Remark Web Survey Support

You have found the home for Remark Web Survey support!

Remark Web Survey is generally sold with one year of software maintenance and support. As long as your software maintenance is active you have access to the award-winning Remark Support Team. We highly recommend renewing your maintenance every year to ensure continued access to our support team and the latest product updates.

More information on our maintenance and support policy, including what is covered and how to renew, is available here: Maintenance and Support Policy.

Please see the sections below to find some great self-help information, documentation, tutorials, videos, and more.

Remark Web Survey Knowledgebase

Click the link below to access the Remark Web Survey knowledgebase. The knowledgebase is continually updated with articles that cover commonly asked questions and “how to” documents to help you get started with the software.

Access the Knowledgebase

Product Documentation

To quickly get up and running we have a full user’s guide and written tutorials that take you through using Remark Web Survey with a sample survey form. You will find this documentation by clicking the link below. You can also find the documentation in the software under the Settings.

We also have white papers for Remark Quick Stats and other product features.

Remark Web Survey Documentation

Remark Web Survey Documentation

Product Updates

We continually update our products as technology changes. The Remark Support Team supports the current version and the previous major version of the product. Click the link below to see what updates have been made to the software. If you are not on the latest version, you should update (free if you have valid software maintenance) or purchase an upgrade to the product.

Remark Web Survey Updates

Remark Professional Service Offerings

In addition to product support, we offer services to help you use the software efficiently.

We offer customized product training classes designed to your specific needs. Training is conducted online with a Remark Support Expert.

Remark Web Survey Training Class

Need something else? Contact us for other services.

Contacting Support

The Remark Support Team provides product support to customers who have an active maintenance and support agreement. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday through Friday, except company holidays.

Contact technical support:

  • Email: Support
  • Phone: +1 610-647-8595
  • Fax: +1 610-647-8771
  • Chat: Click the icon in the bottom right corner of this page
  • Submit a website form request

Please have the following ready before contacting support:

  • The serial number of your software (can be found by selecting the World icon|Web Survey Options| Resources in the software)
  • The version number of your software
  • The type, model, and configuration of your computer
  • The steps required to reproduce the problem

Where to next? Click an icon below to continue your journey.

Go to Remark Support Home Page
Go to Remark Web Survey Home Page
Go to Home Page

Next steps are here. What are you waiting for?