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Software is good but staff are awesome.
I have recently changed my computer due to some windows issue and I tried to transfer License rights. When I was trying to reinstall, The website did not accept my username and password which was weird. I was in so much stress as our exams are coming near and I already transferred the licence from my old PC so there is no back up. I contacted the support team and they are so helpful and friendly especially, Mark Bowers. He managed to send me a 2 week courtesy download link. You are a star, Mark.
I have a suggestion, Could you please customer know (somewhere in writing)when they purchase this software that once Remark Office OMR software maintenance & support agreement has expired after that we can not transfer it to other machine unless we pay for maintenance and support or purchase the upgrade.
Thank you for your message and kind words about Mark and our customer support team. They are great! Your Remark software download is available as long as your software maintenance is valid. The software download will always have the latest version of the product available so once your maintenance expires the download expires as you are no longer entitled to get the new updates at no cost. If you decide against renewing maintenance we always recommend you download and save a copy of the .EXE installer for the product so that you can install at a later time. In this case, Mark was happy to help you out by providing the download for you. Please make a backup of the file should you need to install again in the future.
- Remark Software Team
Theresa is awesome. Her help and continual guidance helped me achieve sweet success in developing my forms, templates and scanning participant data. Thank you for the great support and product!
Good luck if you need to transfer the software and licence to a different computer. I had 2 IS people try and transfer the license and could not. And Gravic is asking for more money from us to pay for support. This just sounds like a bait and switch and nickle and dime technique for a product I use once per quarter to process data. I'm looking into alternatives.
We are sorry to hear you are having problems with your computer. Our support team has to give priority to customers who are using supported software versions with valid maintenance. In reviewing your records, we determined that our support team attempted to help as best as possible, and it appears as though the issue has been addressed. If not, please contact our support team at firstname.lastname@example.org.
- Remark Software Team
Very helpful, got to the root of the issue I was facing and fixed it.
I'm a high school teacher with well over 100 students and I use Remark with most of my assessments. It is easy to use and the customer support is the best I have experienced in any product. My favorite part is using the item analysis to see which questions were easiest and hardest for the students. That information is critical for them as learners and for me as I design my instruction. I recommend it completely.
Excellent program that produces easy to read results for better analysis of student progress!