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Mark Bowers is always pre-disposed to facilitate matters when it comes to technical customer support. In our most recent interaction, my issue announced itself as a huge mountain to climb. However, Mark knowledge and friendly professional disposition lightened the load and I moved on.
Excellent and friendly customer service!
Top notch service. He was extremely helpful and solved my problem quickly. I would love it if the world was filled with people like Mark.
Mark went above and beyond to help us identify our issues even though it was not directly related to RWS which we thought it was originally. Special customer service in all respects.
I had to learn how to use the program quickly due to a work deadline. The online videos and support staff were the only reason I was able to get my work completed on time!
I have never had my activation issues resolved so fast by any company's support staff. Same day within hours they resolved my issue and were very friendly. I shout out to Theresa. She is the best!
Thank you so much for the kind words! We pride ourselves on being easy to do business with and responsive to our customers. Your feedback is much appreciated!- Remark Software Team
Our agency has used Remark Web Survey and Remark OMR for years. We like the access and customization features Remark has, which are not yet available in other free or lower cost survey programs. The biggest highlight of Remark has been the customer service. Any time we have come upon an issue, staff providing us assistance to resolve it have been amazing! Special thank you to Mark Bowers, who has consistently been a great support to our team most recently!
It's definitely a great product. The support is unsurpassed. The way they resolved my issue from understanding the problem to finding the solution and then guiding me through it with professionalism, knowledge,courtesy and above all tons of patience, was surely terrific.
I had to manually collect and enter in survey questions on a regular basis. With this software my workload feels cut in half and I can get to the analysis so much quicker.
A few issues I did come across is that when entering in double-sided or multiple pages I have to make sure that there isn't a missing page. The software doesn't allow you to "skip" and continue. I had to go 're-scan' pages and fix this error someone else made.
Also, it really helps to set up the scan prior to reading evals. We set up a template for the Admin Assistant to create the surveys on, however there have been minute changes and I feel like a spend a significant amount of time creating new templates, but that's a workflow issue on my part.
Otherwise, this software does everything I ever hoped for and more.
Michelle- thank you for this wonderful review. We are so happy to hear that Remark is making your life easier! For the few issues you did come across, including workflow issues, please do not hesitate to reach out to our support department. Depending on your needs, sometimes they can offer suggestions based on previous experiences they've encountered with our customers. Thanks again!- Remark Software Team