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Brilliant and Innovative solution to the crisis involved in CBT examinations and marking of Scripts.
We use Remark OMR software at our company. It is amazingly powerful and easy to use. The support from DawnAnn, Mark and the team is second to none. We use the software for tallying ballots and have found it to be very flexible for all types of elections. I can't recommend Remark OMR highly enough.
Mark Bowers is always pre-disposed to facilitate matters when it comes to technical customer support. In our most recent interaction, my issue announced itself as a huge mountain to climb. However, Mark knowledge and friendly professional disposition lightened the load and I moved on.
Excellent and friendly customer service!
Top notch service. He was extremely helpful and solved my problem quickly. I would love it if the world was filled with people like Mark.
Mark went above and beyond to help us identify our issues even though it was not directly related to RWS which we thought it was originally. Special customer service in all respects.
I had to learn how to use the program quickly due to a work deadline. The online videos and support staff were the only reason I was able to get my work completed on time!
I have never had my activation issues resolved so fast by any company's support staff. Same day within hours they resolved my issue and were very friendly. I shout out to Theresa. She is the best!
Thank you so much for the kind words! We pride ourselves on being easy to do business with and responsive to our customers. Your feedback is much appreciated!- Remark Software Team
Our agency has used Remark Web Survey and Remark OMR for years. We like the access and customization features Remark has, which are not yet available in other free or lower cost survey programs. The biggest highlight of Remark has been the customer service. Any time we have come upon an issue, staff providing us assistance to resolve it have been amazing! Special thank you to Mark Bowers, who has consistently been a great support to our team most recently!
It's definitely a great product. The support is unsurpassed. The way they resolved my issue from understanding the problem to finding the solution and then guiding me through it with professionalism, knowledge,courtesy and above all tons of patience, was surely terrific.