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It's definitely a great product. The support is unsurpassed. The way they resolved my issue from understanding the problem to finding the solution and then guiding me through it with professionalism, knowledge,courtesy and above all tons of patience, was surely terrific.
I had to manually collect and enter in survey questions on a regular basis. With this software my workload feels cut in half and I can get to the analysis so much quicker.
A few issues I did come across is that when entering in double-sided or multiple pages I have to make sure that there isn't a missing page. The software doesn't allow you to "skip" and continue. I had to go 're-scan' pages and fix this error someone else made.
Also, it really helps to set up the scan prior to reading evals. We set up a template for the Admin Assistant to create the surveys on, however there have been minute changes and I feel like a spend a significant amount of time creating new templates, but that's a workflow issue on my part.
Otherwise, this software does everything I ever hoped for and more.
Michelle- thank you for this wonderful review. We are so happy to hear that Remark is making your life easier! For the few issues you did come across, including workflow issues, please do not hesitate to reach out to our support department. Depending on your needs, sometimes they can offer suggestions based on previous experiences they've encountered with our customers. Thanks again!
- Remark Software Team
Be very careful setting up your course. Apparently, this software is not smart enough to link student IDs to student names so scores can be imported to Canvas LMS if your roster isn’t in Remark up front, even though all that information is now loaded and linked in their system correctly. I was told there is nothing that can be done on their end to fix things after a test is already given. They are trying (but failing) to be fancy using a QR code when simply reading the bubbles the students have filled out is all this software needs to do. Support has been largely unhelpful.
Tim: We are sorry you encountered issues using our 'rosterless class' feature in Remark Test Grading Cloud. The new option was designed based upon customer requests to provide a quick way to grade tests and produce reports from within the application without the need to identify your students beforehand. The ability to change a class from 'rosterless' to 'rostered' does not currently exist and you have to choose one or the other when setting up the class. We can see the usefulness of this feature and may implement it in the future, but it does not currently work this way. We are always looking for ways to enhance the product, so this feature will likely evolve over time. Thank you for your feedback.
- Remark Software Team
Quick response to my problem. Great service...
I love the software. I wish the software can actually type out the suggestions that students and staff write us! OTHER THAN THAT, AMAZINGLY HELPFUL!
This is great thing that i find. I strongly needed it
Institutional Research at Rockland Community College scans survey forms from other departments, and the poor design of those forms can lead to much wasted time, manually fixing unreadable answers. DawnAnn looked over our forms and scans and showed me how to fix the forms going forward. She is great!
I had a problem with grading a test that I had given. I called for help and Theresa went above and beyond to fix my problem. I was 100% satisfied with the customer service. Keep up the good work.
Software is good but staff are awesome.
I have recently changed my computer due to some windows issue and I tried to transfer License rights. When I was trying to reinstall, The website did not accept my username and password which was weird. I was in so much stress as our exams are coming near and I already transferred the licence from my old PC so there is no back up. I contacted the support team and they are so helpful and friendly especially, Mark Bowers. He managed to send me a 2 week courtesy download link. You are a star, Mark.
I have a suggestion, Could you please customer know (somewhere in writing)when they purchase this software that once Remark Office OMR software maintenance & support agreement has expired after that we can not transfer it to other machine unless we pay for maintenance and support or purchase the upgrade.
Thank you for your message and kind words about Mark and our customer support team. They are great! Your Remark software download is available as long as your software maintenance is valid. The software download will always have the latest version of the product available so once your maintenance expires the download expires as you are no longer entitled to get the new updates at no cost. If you decide against renewing maintenance we always recommend you download and save a copy of the .EXE installer for the product so that you can install at a later time. In this case, Mark was happy to help you out by providing the download for you. Please make a backup of the file should you need to install again in the future.
- Remark Software Team