Remark Office OMR Support

You have found the home for Remark Office OMR support!

Remark Office OMR is generally sold with one year of software maintenance and support. As long as your software maintenance is active you have access to the award-winning Remark Support Team. We highly recommend renewing your maintenance every year to ensure continued access to our support team and the latest product updates.

More information on our maintenance and support policy, including what is covered and how to renew, is available here: Maintenance and Support Policy.

Please see the sections below to find some great self-help information, documentation, tutorials, videos, and more.

Monthly Support Webinars

Learn more about using your Remark software to the fullest by attending one of our webinars.

Free Form Review Service

The most important factor for success with Remark Office OMR is a form that is optimized for scanning.

Let us help you before you print your forms! Send a copy of your form to the Remark Support Team for a free review before you print. Our experts can often find ways to increase form accuracy and defuse potential problems during the design process.

This is a free service open to anyone! Note that those with active maintenance and support agreements receive priority form review service.

Free Form Review Service

Helpful Form Design Tools

There are many things that can go into a well designed scannable form. Here are some useful links to get you started:

Form Design Guidelines (start here if you are new to the Remark form design process)

Free OMR and Barcode Fonts

Sample Forms with Templates

Common Form Elements (ID grids, question sets, and more)

Remark Office OMR Knowledgebase

Click the link below to access the Remark Office OMR knowledgebase. The knowledgebase is continually updated with articles that cover commonly asked questions and “how to” documents to help you get started with the software.

Access the Knowledgebase

Product Tutorials and Documentation

To quickly get up and running we have a full user’s guide and tutorials that take you through using Remark Office OMR with a sample survey and test form. Use the link below to access the documents. You can also find the documentation in the software under the Help menu.

We also have white papers available for Remark Quick Stats and other product features.

Remark Office OMR Documentation

Free Training Videos

The Remark Support Team has produced many “how to” and training videos to help you make the most of Remark Office OMR. Click the link below to view our free support videos.

View Remark Office OMR Videos


There are hundreds of scanners that can be used with Remark Office OMR and we know the selection process can be overwhelming. Some things to consider include how many pages you need to scan, how fast you need results, and of course your budget. From the very low end to the very high end, you can find a scanner to meet your needs. The link below includes information on commonly available scanners and scanning features used by our customers.

Scanners for Remark Office OMR

Product Updates

We continually update our products as technology changes. The Remark Support Team supports the current version and the previous major version of the product. Click the link below to see what updates have been made to the software. If you are not on the latest version, you should update (free if you have valid software maintenance) or purchase an upgrade to the product.

Remark Office OMR Product Updates

Remark Professional Service Offerings

In addition to product support, we offer services to help you use the software efficiently.

For those who have valid software maintenance, we offer a monthly webinar series that discusses a specific topic related to a Remark product. Click the link to see upcoming events:

Monthly Webinar Series

We offer customized product training classes designed to your specific needs. Training is conducted online with a Remark Support Expert.

Remark Office OMR Training Class

Form design is very important! Hire our team to design your form and/or create your Remark template file for you.

Remark Office OMR Form Design Service

Need something else? Contact us for additional services.

License Agreements and Other Documentation

Click the links below to view the End User License Agreement, VPAT, and other important documents.

Remark End User License Agreement

Remark Office OMR VPAT

Contacting Support

The Remark Support Team provides product support to customers who have an active maintenance and support agreement. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday through Friday, except company holidays.

Contact technical support:

  • Email: Support
  • Phone: +1 610-647-8595
  • Fax: +1 610-647-8771
  • Chat: Click the icon in the bottom right corner of this page
  • Submit a website form request

Please have the following ready before contacting support:

  • The serial number of your software (can be found under Help|About in the software and in the lower right corner of the software)
  • The version number of your software
  • The type, model, and configuration of your computer
  • The scanner model you are using (if a scanning issue)
  • The steps required to reproduce the problem

Where to next? Click an icon below to continue your journey.

Go to Support Home Page
Go to Remark Office OMR Home Page
Go to Main Home Page

Next steps are here. What are you waiting for?