Remark Test Grading Support

You have found the home for Remark Test Grading support!

Remark Test Grading is sold as a subscription service for one or more years. While your subscription is active you have access to the award-winning Remark Support Team.

As a hosted application, customers who have a valid account are always on the latest version of the application. Our support team will answer any questions you have on the basics of the application and can help troubleshoot any problems you encounter.

Please see the sections below to find some great self-help information, documentation, tutorials, and more.

Remark Test Grading Knowledgebase

Click the link below to access the Remark Test Grading knowledgebase. The knowledge base is continually updated with articles that cover commonly asked questions and “how to” documents to help you get started with the application.

Access the Knowledgebase

Product Tutorials and Documentation

To quickly get up and running we have two quick start guides for paper and online tests.

We also have white papers available for popular product features.

Remark Test Grading Documentation

Free Training Videos

The Remark Support Team has produced many “how to” and training videos to help you make the most of Remark Test Grading. Click the link below to view our free support videos.

View Remark Test Grading Videos

Remark Professional Service Offerings

In addition to product support, we offer services to help you use the application efficiently.

We offer customized product training classes designed to your specific needs. Training is conducted online with a Remark Support Expert.

Remark Test Grading Training Class

Cloud Security and Important Product Documents

The security of our hosted application and of your data is of the utmost importance to us. Remark Test Grading is hosted on Amazon Web Services with data centers in the US, Canada, and Europe. Click the link below for detailed information on Remark Test Grading security.

Data Protection and Security Details

Additional Documents

Remark Test Grading Terms of Service

Remark Test Grading Privacy Policy

Remark Test Grading Acceptable Use Policy

Remark Data Processing Agreement (for customers in the European Union and European Economic Area)

Remark Test Grading VPAT

Contacting Support

The Remark Support Team provides product support to customers who have an active subscription. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday through Friday, except company holidays.

Contact technical support:

  • Email: Support
  • Phone: +1 610-647-8595
  • Fax: +1 610-647-8771
  • Chat: Click the icon in the bottom right corner of this page
  • Submit a website form request

Please have the following ready before contacting support:

  • The name of your organization and the name of the administrator for your subscription
  • The type and version of the browser you are using
  • Any connector apps you are using (e.g. MFP interface, LMS Connector)
  • The steps required to reproduce the problem

Where to next? Click an icon below to continue your journey.

Go to Remark Support Home Page
Go to Remark Test Grading Home Page
Go to home page

Next steps are here. What are you waiting for?