Gravic’s Remark Team is excited to announce the release of Remark Office OMR 11! Click here for details.
June 14, 2021

Remark Software Products Maintenance and Support Policy

When purchasing a single-user license for one of our Remark software products (Remark Office OMR, Remark Classic OMR, Remark Web Survey, etc.), the purchase normally includes one year of annual maintenance & support. For Remark product site licenses, maintenance & support are included in each annual renewal fee.

The Remark products maintenance & support agreement includes:

  • All product updates
  • Phone Support
  • Email Support
  • Website support (via the online form submission and chat)
  • Replacement software downloads (if applicable)
  • Software activation assistance (if applicable)
  • Free Monthly webinars and recorded webinars
  • Priority Remark Office OMR form review service

We highly encourage you to renew annual maintenance & technical support so that you are always up to date on your software, which is particularly important in this fast-paced world of technology where operating systems are continually being updated.

If you do not choose to renew maintenance & support, you may continue to utilize our free offerings but you will not have access to our support department, any product updates, product downloads, or assistance with activations in case your computer changes or fails.

In addition, if you require any updates or assistance outlined in the maintenance & support policy in the future, you will be subject to renewing and paying back maintenance & support for the time that your service was inactive.

Support can be reached Monday-Friday (except major holidays) from 9AM-6PM Eastern Time at 610-647-8595 or by email at [email protected].

June 10, 2021

Announcing Remark Office OMR 11

The year 2021 is special to The Remark Team as it marks the 30th anniversary of our very first sale of Remark Office OMR. We are proud to announce another milestone this year with our 11th major release of that very same software!

Remark Office OMR 11 adds many new features and enhancements including:

  • Reading Handwritten Responses with Intelligent Character Recognition (ICR): One of the most popular customer requests over the years is the ability to read handwriting. Now you can! With a Microsoft Azure Computer Vision account, you can now recognize handwritten information using its engine inside Remark Office OMR 11. (Microsoft Azure Computer Vision is a separate charge from Remark Office OMR.) Learn more!
  • Incorrect Response Report: Grading tests? Check out the new Incorrect Response Report that lets you quickly see which questions were answered incorrectly by which students, along with the distribution of selected answers.
  • Creating Fillable PDFs: You can now save your templates as fillable PDF files for electronic distribution. Fillable PDF files can be easily distributed to respondents via email or posted on a website, then emailed back to you for quick processing.
  • Data FormattingMore robust formatting options have been added to make your data look exactly how you desire. Establish your own patterns for commonly used formats such as dates, phone numbers, social security numbers, and more.
  • Validate and Transform Data: This allows you to validate what is found in your data. Optionally, turn exception flags on or off, enter new data, or clear data for desired questions. This powerful new tool allows you to transform your data to your specific requirements. The possibilities are unlimited! 
  • And so much more!

Remark Office OMR 11 can be downloaded and installed at no cost by any customers who have a current software maintenance agreement. Remark Office OMR 9 and 10 customers not on maintenance are eligible for upgrade pricing. Request a quote to renew your expired maintenance or upgrade from an older version.

Want to learn more about Remark Office OMR 11? Contact The Remark Team at [email protected] or 1.800.858.0860. We look forward to hearing from you!

June 8, 2021

Upcoming Support Monthly Webinar June 9

Basic Template Creation in Remark Office OMR!

Are you new to Remark Office OMR or in need of a refresher on how to create a Remark template to collect data from your basic test answer sheet or survey form? This webinar will show you how to create a template using the Remark Office OMR Template Editor, including defining various region types (OMR-bubbles, Image-handwriting, Barcode, and OCR-typewritten text) used to collect the data from your form.

This webinar is targeted to beginner Remark Office OMR users.

Sign up for this monthly webinar.

Webinars are free for customers with current maintenance or technical support agreements. If you do not have a current agreement, the cost of each webinar is $50 USD. Why not consider purchasing a support agreement. A support agreement entitles you to attend any monthly webinar at no additional cost. For support status and information, contact our support department.

You can view upcoming webinars here.

June 2, 2021

How to Modify Report Settings in Remark Quick Stats

After you generate your desired report in the Reports window in Remark Quick Stats, you have the ability to modify the report by going to the "Report Style" pane to the right of the report.

The report modifications available to you will be somewhat different for each report on the Data, Formatting, and Header/Footer tabs. Please note that you can only modify one report at a time.

Once you make a change to the report in Report Style, the report window is grayed out and the “Apply” button at the bottom of the Report Style pane is highlighted. Click on the “Apply” button to save the changes to the report.

The report in the Report window will re-generate and you will see the desired modification(s) within the displayed report. Note: The changed report settings are held until you change them or select to return to the default settings by clicking on the Defaults button at the bottom of the Report Style pane.

You will need to repeat this process for each report that you desire to modify.

Remark Product Support can be reached Monday - Friday (except major holidays) from 9am - 6pm Eastern Time at 610-647-8595 or by email at [email protected].

May 30, 2021

Remark Software Celebrates Memorial Day 2021

The last Monday of every May in the United States is recognized as Memorial Day, a day where Americans honor those who died while serving in the U.S. military.

Please note that we will be closed for the holiday on Monday, May 31st, 2021. We hope that you have a safe and healthy holiday and look forward to serving you again on Tuesday, June 1st, 2021.

Warm Regards,

The Remark Products Group

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