Gravic’s Remark Team is excited to celebrate our 30th Anniversary in 2021! Click here for details.
March 1, 2021

Contacting Remark Product Support

Remark Product Support is available Monday - Friday, 9am - 6pm ET, to provide technical support to our customers. Customers can always email us at [email protected] or call us at 610-647-8595.

Customers can also contact Remark Product Support from the Support tab on the RemarkSoftware.com website. Customers have the ability to chat with Remark Product Support by clicking on the Chat! button.

Customers also have the ability to submit an online support request form to Remark Product Support. Simply click on "Contact Support" or "Support Request" to bring up the online support request form.

Remark Product Support is here to provide you with technical support for your Remark software product. Please contact us if you need assistance.


February 26, 2021

Remark Test Grading Cloud Now Supports Timed Tests!

Remark Test Grading Cloud‘s most recent update brings you a brand new feature we are very excited about: the option for instructors to distribute timed tests to their students. Timed tests allow teachers to create an environment where students must prove they can quickly recall lesson objectives within the specified time limits. Timed tests can also help curb cheating, and keep overall lesson plans on track.

  • Limit the amount of time a student has to complete the test once started: Remark Test Grading Cloud has long allowed teachers to create tests with submission windows. Now teachers can go one step further and set time limits on tests once they are opened. The process is easy; just select any time limit in the online test settings before sending the test to students. And don't worry... if students do not complete their tests within the specified timeframe, their test is automatically submitted with all of the questions they have completed.

RTGC Time Limit for Tests

To learn more about Remark Test Grading Cloud, please contact our sales team at [email protected] or 1.800.858.0860. You can also request a free trial or sign up for a live webinar. We look forward to hearing from you!


February 23, 2021

See How Far Remark Has Come in 30 Years

Remark30thBlogImage

The Remark Team at Gravic, Inc. celebrates our 30th anniversary in 2021. This milestone marks the very first sale of our popular Remark Office OMR software. Over the course of this year we plan to share various throwback content to demonstrate the progression of the Remark Products over time. What better way to kick things off than visiting our archives, dusting off some old floppy disks, and setting up a computer running everyone's favorite operating system, Windows 95. Enjoy a blast from the past with this video of Remark Office OMR version 1.

Ah, the nostalgia! Notably, this version lacks our signature Data Center, our variety of built-in reports, and many other components you have come to know and love. Over the course of 30 years we implemented a wide range of new features and enhancements, many based on your feedback. We are proud of the progress we made in adapting to the needs of our customers and establishing ourselves as constant leaders in the data collection industry. And we are far from finished! We remain committed as ever to evolving our Remark products to satisfy our valued customers now and in the future.

As this year marks an important milestone for us, we will be taking the opportunity to look back on our history and reflect on our achievements thus far. Stay tuned to our blog and social media channels below to see more throwbacks, as well as plenty more Remarkable moments of the last 30 years.


February 22, 2021

Upcoming Support Monthly Webinar February 24

Speech Recognition in Remark Office OMR

Remark Office OMR includes the ability to use speech recognition when running review exceptions. This feature is particularly helpful if you have image regions on your forms that have long comments. Instead of clipping or typing the comments, you can use the Image-Viewer on screen and read the comments into the data grid. You can also use speech recognition to review other data types during Review Exceptions. This webinar will explain how to use speech recognition when reviewing exceptions.

Remark Office OMR review exceptions options screen

This webinar is targeted to Intermediate Remark Office OMR users.

Sign up for this monthly webinar.

Webinars are free for customers with current maintenance or technical support agreements. If you do not have a current agreement, the cost of each webinar is $50 USD. Why not consider purchasing a support agreement. A support agreement entitles you to attend any monthly webinar at no additional cost. For support status and information, contact our support department.

You can view upcoming webinars here.


February 8, 2021

Upcoming Support Monthly Webinar February 10

Processing forms in Remark Office OMR

New to Remark Office OMR? Need a refresher on processing completed forms to collect your data? Join us while we cover scanning vs reading image files, reviewing the various exception types, and discuss saving your collected data.

This webinar is targeted to Beginner Remark Office OMR users.

Sign up for this monthly webinar.

Webinars are free for customers with current maintenance or technical support agreements. If you do not have a current agreement, the cost of each webinar is $50 USD. Why not consider purchasing a support agreement. A support agreement entitles you to attend any monthly webinar at no additional cost. For support status and information, contact our support department.

You can view upcoming webinars here.


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