We collect and process personal information about you with your consent or as necessary to provide the Services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate business interests.
We collect information about you in various ways when you use our Services. We collect personal information you provide to us. For example, we may collect your name, email address, postal address, phone number, fax number, demographics, and other information you provide us on our Services. Some Services, such as the ability for us to respond to a web inquiry, may not be available if you are not willing to provide personal information.
We gather certain information automatically to analyze trends and administer our websites and other Services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the Internet); device and application identification numbers; your location; browser type and language; your Internet service provider or mobile carrier; the pages, files, and videos you viewed; your searches; your operating system and system configuration information; and date and time stamps associated with your usage. When you visit our websites, we also automatically receive the URL of the website from which you came and the website to which you go when you leave our website.
Blocking Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to remove cookies from within your browser, or set your browser to block all cookies, all third-party cookies, or particular cookies. If you choose to remove or block cookies, this blocking can disable or otherwise adversely affect certain features or services of our websites.
Advertising. Other third parties, including advertisers and ad-related services, may also automatically collect the above information about you when you use the Services and on other sites and services, including personally identifiable information about your online activities over time and across different websites, devices, online services, and applications. Some third parties help us and others associate your activities across the browsers and devices you use, for retargeting, cross-device advertising, analytics, and measurement purposes. Some third parties, such as Google AdWords, may also collect information on behalf of us and others for online advertising purposes, and to provide us and others with statistics about users of our websites and other Services.
Software License Data. Some of our products have a built-in software activation function to prevent illegal use of the software. The software has a default setting to send us certain information when the program is started. This information includes IP address, serial number, operating system version, time/date stamp, and computer fingerprint data. This data is collected to validate the license of the purchased software and to provide usage information about our product.
Blocking Startup Information: You have the option of changing this setting such that this data will not be sent each time the software is started. However, if turned off you will be required to periodically reactivate your software license in consultation with our technical support department. The history of these reactivation events will be stored by Gravic. If you request to be forgotten, your ability to use our Products and Services will be adversely affected.
We use personal information collected through our Services for purposes described in this Policy or disclosed to you in our Services or in connection with our Services. For example, we may use your information to:
We do not share your personal information with third parties other than as follows:
We may also share aggregated or de-identified information.
Gravic takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Personal information we collect will be stored and processed in the United States of America or in any other country where we or our affiliates and resellers, or service providers, maintain facilities. We take steps designed to ensure that the data we collect under this Policy is processed according to the provisions of this Policy and applicable law wherever the data is located.
When we transfer personal information from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection, we use a variety of legal mechanisms, including contracts, in an effort to help ensure your rights and protections.
We retain your personal information for as long as necessary to provide services requested by you, or for other essential purposes, such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly. The criteria used to determine retention include:
If you wish to ask for access, correction, or deletion of any of your personal information held by us, or a change in the way we use your information (for which we reserve the right to charge you a fee, where permitted by applicable law), please email our Data Protection Officer at the email below. However, we may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.
You can opt-out of receiving promotional emails from Gravic by following the instructions in those emails. If you opt-out and are a user of our products, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You can also send requests about changes to your information or your contact preferences, including requests to opt-out of sharing your personal information with third parties, by emailing our Data Protection Officer at the email below.
For customers in the European Union, we adhere to the GDPR laws, which, if applicable to you, includes the following rights:
Gravic may periodically change this Policy. If we make any changes to this Policy, we will change the above date, provide such notice, and/or obtain consent to changes as may be required by applicable law.
If you have any questions about this Policy, or if you wish to contact our Data Protection Officer, please contact us at GDPR@gravic.com or by mailing us at the address on our website.