Remark Web Survey Software Maintenance Policy

The award-winning Remark Support Team is here to help you!

If you are a customer of Remark Web Survey, we highly recommend you keep your annual software maintenance up to date. New purchases of Remark Web Survey include one year of Software Maintenance and Technical Support starting from the date of purchase. After the first year, you can renew your software maintenance contract for an additional year(s) for a fraction of the initial product cost.

The Remark Support Team provides support to customers having valid software maintenance. In addition to having access to the Remark Support Team, your software maintenance agreement includes free access to all updates and upgrades as soon as they are released! Customers without maintenance have to purchase any upgrades or updates if needed.

Our technical support team is one of the most highly rated in the industry (99% satisfaction rate!) and is only a phone call or email away. If you don’t believe us, please take a look at some of the customer reviews, many of which talk about our support team.

Software maintenance includes:

  • All product updates to current version
  • Phone support
  • Email support
  • Website Support (via the online form submission)
  • Replacement software downloads
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Technical Support Hours: Technical support assistance is available from 9 AM – 6 PM, Monday through Friday (EST/EDT), holidays excluded. Technical support is for the current version of software and one version back only. Technical support is available for technical issues that arise when using the software. If your inquiry is more of a “how to”, coaching, or training issue, please see our training offerings.

We highly encourage you to renew annual Maintenance and Technical Support so that you are always up to date on your software, which is particularly important in this fast-paced world of technology where operating systems are continually being updated. However, if you do not choose to renew Maintenance and Technical Support you may continue to utilize our free offerings but you will not have access to our support department, any product updates, or product downloads. In addition, if you require any updates or assistance outlined in the maintenance policy in the future, you will be subject to renewing and paying back maintenance for the time that your service was inactive.

If you are using version 4 and have a Maintenance and Technical Support contract, you are entitled to the same support assistance above (no updates are included). If you do not have a Maintenance and Technical Support contract, we will not be able to provide assistance with support and downloads. Please consider upgrading, as this is the best way to receive assistance and stay current on your software.

The following free offerings are on our website:

For further information or to order technical support, please contact the Remark Sales Team at 1-800-858-0860 or +1-610-647-7850 or by email.

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