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Remark Product Support and Training

The Remark Support team provides support and services through live contact, self-paced and instructor-led training, webinars, and our online knowledgebase.

The Remark Team is here to help!

Whether you are looking for assistance with your Remark product, a future customer struggling with understanding how to do something in a trial, or need more training on your software, the Remark Support Team is here to help!

Below you will find information on how to contact our support team as well as links to support pages for each of our Remark products.

Contacting Support

The Remark Support Team provides product support to customers who have valid software maintenance. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday through Friday, except company holidays.

Contact the Remark Support Team by:

Please have the following information ready before contacting support:

  • The serial number of your software (if applicable)
  • The version number of your software
  • The type, model, and configuration of your computer
  • The scanner model you are using (if a scanning issue)
  • The steps required to reproduce the problem

Support Webinars

Learn more about using your Remark software to the fullest by attending one of our webinars.

Sign Up

What do you get with Remark Support?

With a Remark Maintenance agreement, you have access to our award winning support team. We also offer personalized training classes. Our support team is staffed by USA (Pennsylvania) based professionals who are here to help you succeed. See what some of our real customers say about the team.

DawnAnn and Theresa are always so helpful and always respond so quickly to my queries. I would be lost without them. They are a great support to us. Many thanks as always.

D. Byrne

University in Ireland

Mark was terrifically helpful in solving my problem. He provided clear, immediate suggestions and feedback. A great experience!

Kate B.

Remark Classic OMR customer

DawnAnn was excellent presenting all Remark’s capabilities. She was very knowledgeable and adapted to my occasional questions.

Henry

Remark Office OMR Training Feedback

This is the second time Mark has helped me in the last 4 months and he is always a pleasure. He is very knowledgeable, patient, and pleasant. I appreciate his help and commitment to great customer service!

Princess

Remark Office OMR customer

Great product, outstanding customer support!!!

Kathy

At a community college

Mark was very friendly, professional and keen to help. He clearly knew common ways in which the software was used and was able to give helpful tips that will help us avoid any problems with our OMR sheets in the future.

Anonymous

Remark Office OMR training customer

Very happy with how quickly the team was to help, how easy it was to answer my questions, and how simple the solutions were.

Name Withheld

Remark Office OMR customer

The response was fast. At the time I could not give much information or much detail, but your team was able to direct me to the right components.

Liam Laurence

a Canadian University

Remark Office OMR

Get Support

Remark Office OMR is our most popular product. Visit the Remark Office OMR support area for:

Remark Test Grading

Remark Test Grading is our popular hosted application specifically for grading tests and assessments. Visit the Remark Test Grading support area for:

Get Support

Remark Classic OMR

Remark Classic OMR Logo
Get Support

Remark Classic OMR is our data collection product that works with traditional OMR scanners and forms. Visit the Remark Classic OMR support area for:

Remark Web Survey

Remark Web Survey allows you to create web survey style forms and post them on your own web server, keeping you in charge of your important data! Visit the Remark Web Survey support area for:

Get Support

Additional Services Offered

In addition to supporting use of the products, contact the Remark Support Team for:

  • Custom Training Classes
  • Form Creation Services
  • Form Template Creation Services
  • Hosting Services
More About Services
Contact Support

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