Support & Training

Support Policy

Each software purchase includes 60 days of free technical support. To extend this support, technical support agreements can be purchased on an annual basis.

Free Form Review Service

Take advantage of Gravic’s Free Form Review Service before printing large quantities of forms or to see if your existing form(s) will work. Support staff can often find ways to increase form accuracy and defuse potential problems during the design process.

Form Design

Learn how to optimize your form for use within Remark Office OMR.

Form Creation Service

We understand that you have many items on your plate and everyone has tight deadlines to meet. Learning to create scannable forms is not difficult but does take some time. So why not let our experts handle your form design and form template creation? Click here to learn more about our Form Creation Service.

Contacting Support

The Remark Products Group technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday through Friday, via: web, phone, fax, and email. Contact technical support by:

  • Email: Support (*please include the software serial number in your correspondence)
  • Phone: +1.610.647.8595
  • Fax: +1.610.647.8771

Please have the following information ready before contacting support:

  • The serial number of your software (look under Help|About in the software for your serial number)
  • The version number of your software
  • The type, model and configuration of your computer
  • Scanner or web server model/type (depending on the nature of the problem)
  • The steps required to reproduce the problem