We in support are always looking for ways to help our customers. Our most recent endeavor was to redesign the support pages on our website to make them easier to navigate. If you haven’t been there lately, check it out here. We have a new Self Help section that includes a searchable knowledgebase of frequently asked questions and free downloadable training modules. You will also find product updates, information about our One-On-One Training program, and our current list of Support Webinars. The webinars are free if you have a current technical support agreement. They will show you a specific Remark feature in detail and allow you to ask us live questions.

Here are some other tips to help you get off on the right foot with our software:

  • Take advantage of the tutorials. The tutorials included with the software don’t take too much time and really give you a nice overview of our software. You will find them in the user’s guide or in PDF format on the Windows Start menu.
  • If you are using Remark Office OMR, use our Free Form Review Service. There is nothing like getting stuck with a poorly designed form. We can help you get it right up front to ensure a smooth scanning process later on. Email us your forms any time and we’ll provide feedback.
  • If you are really stuck, consider online training through the One-On-One Training program mentioned above. We’ll train you online in 1-2 hour increments so that you can get your specific questions answered and be successful with the software.

We really do appreciate our customers and hope that we are providing you with the service you need. We pride ourselves on our 97+% satisfaction rate and plan to keep it up. If you have ideas for webinar topics, training modules, items we could add to our website, or product feedback, please don’t hesitate to contact us.