Support Policy

Technical Support Hours: Technical support assistance is available from 9 AM – 6 PM, Monday through Friday (EST/EDT), holidays excluded. Technical support is for the current version of software and one version back only. Technical support is available for technical issues that arise when using the software. If your inquiry is more of a “how to”, coaching, or training issue, please see our training offerings.

Please note that we have the following free offerings on our website:

For further information or to order technical support, please contact our Sales department at +1.610.647.7850 or by email.

Remark Office OMR

When purchasing Remark Office OMR 2014, it typically includes one year of annual Technical Support and Maintenance. Annual Technical Support and Maintenance includes:

  • All product updates to version 2014 and later
  • Phone support
  • Email support
  • Website Support (via the online form submission)
  • Replacement software downloads
  • Software activation assistance
  • Free monthly webinars and recorded webinars
  • Priority Remark Office OMR form review service

We highly encourage you to purchase annual Technical Support and Maintenance so that you are always up to date on your software, which is particularly important in this fast paced world of technology where operating systems are continually being updated. Our technical support team is one of the most highly rated in the industry (99% satisfaction rate!) and is only a phone call or email away. However, if you do not choose to purchase or renew Technical Support and Maintenance you may continue to utilize our free offerings but you will not have access to our support department, any product updates, product downloads, or assistance with activations in cases where your computer changes or fails. In addition, if you require any updates or assistance outlined in the maintenance policy in the future, you will be subject to renewing and paying back maintenance for the time that your service was inactive.

If you are using version 8 and have a support contract, you are entitled to the same support assistance above (no updates are included). If you do not have a support contract, we will not be able to provide assistance with support, downloads, and activation issues. Please consider upgrading, as this is the best way to receive assistance and stay current on your software.

Remark Test Grading Edition

With every software purchase you receive one (1) year of Technical Support and Maintenance. The year starts from the date of purchase. Technical Support and Maintenance for site licenses are included in each annual renewal fee. For single user licenses and OMR station licenses, Technical Support and Maintenance may be renewed on an annual basis for a fee. Annual Technical Support and Maintenance includes:

  • All product updates
  • Phone support
  • Email support
  • Website support (via the online form submission)
  • Replacement software downloads
  • Software activation assistance
  • Free monthly webinars and recorded webinars

If you do not choose to purchase Technical Support and Maintenance you may continue to utilize our free offerings but you will not have access to our support department, any product updates, product downloads, or assistance with activations in cases where your computer changes or fails. In addition, if you require any updates or assistance outlined in the maintenance policy in the future, you will be subject to renewing and paying back maintenance for the time that your service was inactive.

Remark Classic OMR

When purchasing Remark Classic OMR, it typically includes one year of annual Technical Support and Maintenance. Annual Technical Support and Maintenance includes:

  • All product updates
  • Phone support
  • Email support
  • Website Support (via the online form submission)
  • Replacement software downloads
  • Software activation assistance
  • Free monthly webinars and recorded webinars

We highly encourage you to purchase annual Technical Support and Maintenance so that you are always up to date on your software, which is particularly important in this fast paced world of technology where operating systems are continually being updated. Our technical support team is one of the most highly rated in the industry (99% satisfaction rate!) and is only a phone call or email away. However, if you do not choose to purchase or renew Technical Support and Maintenance you may continue to utilize our free offerings but you will not have access to our support department, any product updates, product downloads, or assistance with activations in cases where your computer changes or fails. In addition, if you require any updates or assistance outlined in the maintenance policy in the future, you will be subject to renewing and paying back maintenance for the time that your service was inactive.

Remark Web Survey

Every Remark Web Survey software purchase typically includes one year of annual Technical Support. Your year starts on the 1st day after purchase. Support may be renewed on an annual basis. If you purchase multiple copies of software, support must be purchased for all copies. Support agreements are available for the current version of the software and one version back. Your Technical Support agreement includes:

  • Phone support
  • Email support
  • Website support (via the online form submission)
  • Free monthly webinars and recorded webinars
  • Replacement software downloads
  • Software activation assistance

If you do not choose to purchase Technical Support you may continue to utilize our free offerings but you will not have access to our support department, product downloads, or assistance with activations in cases where your computer changes or fails. In addition, if you require any assistance outlined in the support policy in the future, you will be subject to renewing and paying back support for the time that your service was inactive.