In 2008, we embarked on a comprehensive survey that was randomly sent to our Remark users. We asked questions about how you felt about our staff and products. The results were very informative, and we thought you might like to see them.
You rated our staff very highly, which is important to us as we strive to exceed customer expectations.
Of the five questions about our software, Accuracy and Ease of Use were rated the highest. Data Analysis (Remark Quick Stats) showed the most room for improvement. Remark Office OMR version 7 addresses many of your concerns with enhanced recognition options and improvements to Remark Quick Stats, such as a Report Batch Wizard. We will continue to look for opportunities to improve the analysis portion of our software and welcome any suggestions from our customers.
Your feedback and additional comments are very valuable to us. We appreciate the time everyone took to fill out the survey. If you have feedback, comments or feature requests at any time, please send them to firstname.lastname@example.org.